Refund policy
At SOVRN, we want you to love what you wear. If something isn’t right, we’re here to help.
📦 Returns
You have 28 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All tags must be attached
- Item must be in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
💸 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank/provider
🔄 Exchanges
We currently offer exchanges for:
- Wrong size
- Damaged or defective items
If you need an exchange, please contact us within 7 days of delivery.
🚫 Non-Returnable Items
The following items cannot be returned:
- Items marked Final Sale
- Custom or personalised products
- Items showing signs of wear or damage not caused by us